55ubet Privacy Policy – Data Protection

1. Who We Are and How to Contact Us

A 55ubet is a Sports Betting and online casino platform dedicated to the Brazilian market, accessible at 55ubet.best. For the purposes of this Privacy Policy, 55ubet acts as personal data controller of its users, in accordance with the General Data Protection Law (LGPD – Law No. 13,709/2018).

This means we are responsible for all decisions regarding how your personal data is collected, stored, used, and disposed of. Any request related to privacy and data protection can be sent directly to our support channel:

• Privacy email: suporte@55ubet.best
• Live chat: available 24 hours a day on the 55ubet.best platform

Our team responds exclusively in Brazilian Portuguese and is available 24 hours a day, 7 days a week. Data subject requests are handled within up to 15 business days from receipt of the completed request.

2. What data we collect and why

A 55ubet only collects data that is strictly necessary to operate the platform, deliver the contracted services, and meet applicable legal obligations. Below, we detail each category of data collected and its corresponding purpose:

2.1 Registration data

When you create your 55ubet account, we collect: full name, date of birth, CPF, email address, mobile number, and residential address. This information is required to identify the user, verify eligibility to use the platform (18 years of age or older), and fulfill legal identity verification obligations (KYC).

2.2 Identity Verification Data (KYC)

To process withdrawals and comply with anti-money laundering legislation (Law No. 9,613/1998), we require a government-issued photo ID (RG, CNH, or passport), proof of address, and proof of ownership of the bank account used. These documents are reviewed by the 55ubet team and our certified verification partners.

2.3 Financial data

We record the history of deposits and withdrawals, including the methods used (Pix, boleto, credit/debit card, PicPay, Mercado Pago, TED bank transfer), the amounts in BRL, and the timestamp of each transaction. Credit and debit card data is processed directly by our certified payment partners — 55ubet does not store full card numbers on its own servers.

2.4 Betting and gaming data

We maintain a complete history of all bets placed on the platform – sports (Brasileirão, Libertadores, e-sports) and casino (slots, roulette, crash games) – including amounts, selected markets, accepted odds, and outcomes. This history is necessary for dispute resolution, results auditing, and compliance with regulatory obligations.

2.5 Technical and Browsing Data

We automatically collect technical data when you access the platform: IP address, browser type and version, operating system, device type (mobile, tablet, or desktop), pages visited, session duration, and click data. This information is used for security purposes, fraud detection, and improving the user experience.

3. How we use your data

The personal data collected by 55ubet are used exclusively for the following purposes:

• Provision of contracted services – process deposits via Pix, boleto, and card; settle withdrawals; record and calculate Sports Betting and casino bets; manage account balance and history;
• Identity Verification and Eligibility – confirm that the user is 18 or older and meets all other eligibility requirements before allowing withdrawals;
• Compliance with legal obligations – comply with anti-money laundering requirements (Lei nº 9.613/1998), reports required by regulatory authorities, and court orders;
• Fraud prevention and security – detect suspicious behavior, multiple accounts, and bonus abuse; protect the integrity of bets;
• Support communication – answer questions, resolve technical issues, and send essential operational notifications (such as withdrawal confirmations, security alerts, and terms updates);
• Platform improvement – analyze aggregated and anonymized data to improve the user experience, identify features with issues, and develop new products;
• Marketing communications – send promotions, bonus offers, and information about new markets (only with your express consent, which can be withdrawn at any time).

A 55ubet does not use your data for any purpose beyond those described above without notifying you in advance and, where required, obtaining your consent.

4. Legal bases for data processing

Under the LGPD, all personal data processing must be grounded in a valid legal basis. The 55ubet uses the following legal bases, as set out in Article 7 of Law No. 13,709/2018:

• Contractual performance (Art. 7, V) – most data processing takes place because it is necessary to provide the services you agreed to when creating an account and placing bets on the platform. Without this data, it is not possible to process deposits, record bets, or pay out winnings;
• Compliance with a legal obligation (art. 7, II) – certain processing activities are required by law, such as KYC verification mandated by anti-money laundering legislation and the retention of financial records for periods set by the Receita Federal and the Banco Central do Brasil;
• Legitimate interest (Art. 7, IX) – we use technical and behavioral data on the platform to detect fraud, protect account security, and ensure the integrity of bets. This legitimate interest is always balanced against your privacy rights;
• Consent (art. 7, I) – for marketing communications and optional promotions, we request your explicit consent, which can be withdrawn at any time without any penalty.

5. Sharing Data with Third Parties

A 55ubet does not sell, rent, or share your personal data with third parties for commercial or marketing purposes. Data sharing only occurs in the situations listed below, and always with the appropriate contractual and technical protections in place:

5.1 Essential operational partners

We share only the data strictly necessary with service providers that help us operate the platform, including:

• Payment processors – to enable deposits via Pix, boleto, credit/debit card, PicPay, and Mercado Pago, and withdrawals via Pix and TED bank transfer to banks such as Nubank, Itaú, Bradesco, and Banco do Brasil;
• Identity verification providers (KYC) – to validate documents and confirm user eligibility;
• Casino game providers – to offer slots, live roulette, crash games, and other certified casino products;
• IT infrastructure and security providers – for server hosting, DDoS protection, and security monitoring.

All operational partners of 55ubet sign data processing agreements that require them to handle information with the same level of protection demanded by LGPD and this policy.

5.2 Legal obligations

55ubet shares data with public authorities when required by law, court order, or regulatory decision. This includes responses to orders from competent law enforcement, tax, and regulatory authorities. In such cases, we share only the data specifically requested and within the applicable legal limits.

6. Cookies and Tracking Technologies

A 55ubet uses cookies and similar technologies to keep the platform running smoothly and deliver a personalized experience. Cookies are small text files stored in your browser or device when you access the platform.

6.1 Types of cookies used

• Essential cookies – required for the platform's basic functionality, such as keeping your session active after login and remembering bets added to your slip. These cannot be disabled without affecting your ability to use the platform;
• Security cookies – used to detect suspicious behavior, prevent fraud, and protect your account against unauthorized access;
• Performance and analytics cookies – collect anonymized data on how users navigate the platform, to identify underperforming pages and improvement opportunities. The data is aggregated and does not allow individual identification;
• Preference cookies – remember your language settings, preferred odds, and other customizations so you don't have to reconfigure the platform every time you log in.

6.2 Cookie management

You can manage or disable cookies in your browser settings at any time. Disabling essential cookies may affect how the platform works. Analytics and preference cookies can be turned off without impacting access to your account or bets.

7. Data storage and retention

A 55ubet stores your data for the minimum time required to fulfill the purpose of collection or to meet applicable legal obligations. Retention periods vary by data type:

• Account and registration data – retained while the account is active and for up to 5 years after closure, in accordance with the Brazilian Civil Code requirements for the statute of limitations on contractual obligations;
• Financial transaction data – retained for a minimum of 5 years, as required by the Conselho de Controle de Atividades Financeiras (COAF) and the Receita Federal for financial transaction traceability;
• KYC documents – retained for the period required by anti-money laundering legislation (Lei nº 9.613/1998), generally 5 years;
• Betting history – retained for up to 5 years for audit and dispute resolution purposes;
• Technical and browsing data – retained for up to 12 months for security and analytics purposes, after which they are anonymized or deleted;
• Support communications – retained for up to 2 years for quality and training purposes.

Once the applicable retention periods have expired, data is securely and irreversibly deleted or anonymized, so it can no longer be linked to any specific user.

8. Data security

A 55ubet adopts a robust set of technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS Encryption across all communication between your device and our servers;
• Encryption at rest for sensitive data stored in our databases;
• Role-based access control – only staff with a specific operational need have access to user data, and all access is logged;
• Continuous security monitoring with intrusion detection systems and anomalous behavior alerts;
• Penetration testing and security audits conducted periodically by specialized firms;
• Incident response plan with a defined protocol for notifying the National Data Protection Authority (ANPD) and affected users in the event of a data breach, as required by LGPD.

Despite the measures we have in place, no system is 100% immune to threats. If you suspect unauthorized use of your account, please contact support immediately at suporte@55ubet.best.

9. Your Rights as a Data Subject (LGPD)

The LGPD grants personal data subjects a set of rights that can be exercised at any time with 55ubet. Below you will find each right explained along with how to exercise it:

To exercise any of these rights, send an email to suporte@55ubet.best with the subject line "LGPD Request" and specify which right you wish to exercise. The 55ubet will respond within 15 business days. In cases of a reasoned refusal, we will explain the legal grounds for being unable to fulfill the request.

10. Minors

The services of 55ubet are intended exclusively for users aged 18 and over. The platform does not intentionally collect personal data from minors. If we identify during the identity verification process that an account was created by a minor, we immediately close the account, return any available balance to the identified legal guardian, and delete the registration data from our systems.

If you become aware that a minor has created an account on 55ubet, please contact us at suporte@55ubet.best so we can take the necessary steps promptly.

11. International data transfers

Part of the technological infrastructure used by 55ubet may involve servers and service providers located outside Brazil. When this occurs, we ensure that international transfers of personal data comply with the requirements of the LGPD, specifically:

• The destination countries offer an adequate level of data protection, as assessed by the ANPD; or
• The data recipient signs standard contractual clauses that ensure a level of protection equivalent to that required by Brazilian law; or
• The transfer is required for the performance of the contract with the user, such as in the case of international payment processing.

A 55ubet prioritizes, wherever possible, the use of infrastructure located in Brazil or in countries with recognized robust data protection legislation.

12. Changes to this Privacy Policy

A 55ubet may update this Privacy Policy periodically to reflect changes in legislation, our data processing practices, or new platform features. Material changes will be communicated with at least 15 days' notice by registered email and through a prominent notice on the platform.

The current version of the Privacy Policy is always available on this page, with the date of the last update shown at the top of the document. Continued use of the platform after any changes take effect constitutes acceptance of the updated terms. If you disagree with the changes, you may request account closure before the effective date.

13. Contact and privacy channel

For any questions, requests, or complaints regarding the handling of your personal data by 55ubet, please reach out through the channels below:

• Email: suporte@55ubet.best (subject: "Privacy – LGPD")
• Live chat: available 24 hours a day directly on the 55ubet.best platform

All support is provided in Brazilian Portuguese, with an average chat response time of under 3 minutes and up to 15 business days for formal LGPD rights requests.

If you feel your requests have not been properly addressed, you have the right to file a complaint with the National Data Protection Authority (ANPD), the authority responsible for overseeing LGPD compliance in Brazil.